Network
DFP Network provides comprehensive recruitment services to increase productivity and retention rates in contact centres.
As an industry leader in contact centre recruitment, DFP Networkworks alongside many of Australia’s leading contact centres. We work closely with both our clients and candidates continually listening, learning and building on our understanding.
We recruit for all roles within the contact centre environment and have demonstrated experience in providing quality recruitment solutions for permanent positions, contract roles and temporary assignments. Our ongoing commitment to the rapidly evolving contact centre industry has led to the following innovations in service delivery.
Assessment
- The Simulator: our unique work simulation exercise measures talk-type synchronicity in a live contact centre environment
- Tailored behavioural assessments and bespoke team exercises
Project management
- Campaign planning methodology
- Dedicated Project Managers
- Scalable delivery team
We recruit roles in:
- Inbound Customer Service
- Inbound Sales
- Outbound Sales
- Collections
- Helpdesk Operations
- Team Leading
- Forecast Analysis
- Workforce Planning
- Operations Management
- Contact Centre Management
Other services:
- Volume Recruitment
- Assessment Services
- Graduate Recruitment
- Payroll Services
- Psychometric Testing
- Managed Onsite Services
- Unbundled Services