Australian Contact Centre Salary Benchmarks and Market Insights
DFP Contact Centre Salary Analysis is a targeted review of the national Contact Centre market to report on salaries for key Contact Centre job classifications. Data has been sourced from a cross section of industry sectors and across multiple states. The organisations that have participated represent key employers within the Australian contact centre market.
Industries represented in the analysis include finance, banking, superannuation, insurance, telecommunications, utilities, manufacturing, transport, health, retail and hospitality. They represent centres from both the public and private sectors. Public Sector employers include Government departments from Federal, State and Local Government. Data has been collected from over 250 organisations, employing over 30,000 contact centre employees.
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