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How DFP is responding to COVID-19

With the continually evolving nature of COVID-19, we would like to confirm that DFP remains fully operational whilst ensuring the safety of our people and supporting the objectives of our clients. We have an established COVID-19 policy which sets the framework for our continuing efforts to provide ongoing and clear communication to our stakeholders during this time of uncertainty. DFP staff around Australia are equipped to work from home if required and are contactable via phone and email during regular business hours.


DFP is continuing to respond to the ongoing impacts of the COVID-19 Pandemic. We continue to work collaboratively and flexibly with our clients and to communicate and manage our on-hired worker community. 

Business continuity 

DFP has Business Continuity Plans (BCP) in place for each of our functional teams and offices. These plans ensure our teams continue operating safely and with minimal disruption.

DFP’s key goals in responding to the COVID-19 Pandemic include: 

  • Retain operational flexibility and optimum responsiveness by assessing, changing and implementing technology, process and people practises that support continuing and safe operational activity

  • Maintain accurate and consistent communication with our community of clients and workers retaining oversight over changes, context and client requirements

  • Develop a risk matrix, implementing proportionate responses to mitigate and control impacts across all functions and environments

  • Ensure diversity is respectfully represented when establishing measures and individuals are treated fairly, with care, and protective of privacy to the fullest extent possible

  • Specific arrangements and procedures have been implemented and enacted to ensure DFP effectively manage the response to COVID-19.

COVID-19 policy

DFP workers have received a copy of the COVID-19 policy via the DFP community portal. This policy provides directives outlining self isolation requirements, communication protocols and expectations in the event that the person has symptoms or has had suspected exposure to COVID-19. 

Absence Management Policy COVID-19 Amendment 

This policy has been updated to provide clarity to our workers on the leave and clearance requirements in order to return to work after isolation. It also outlines leave and pay entitlements.  Where possible in order to minimise the economic impacts of quarantine we facilitate and make arrangements for our workers to safely perform work from home.  

Steps we will take in the event of a suspected case of COVID-19 

  • Immediate instruction to self-quarantine from the workplace / site until COVID-19 test results are available or in the event that a test is not available, self quarantine for 14 days

  • Require a medical clearance prior to returning to the workplace /work site

  • Where COVID-19 virus is suspected, we will communicate with the client representative

  • Where the worker is asymptomatic but has had close contact with a confirmed case we will endeavour to arrange for the worker to perform home based work

  • We will not coerce an individual to attend the workplace / a worksite if they feel it is not safe for them to do so, for example people with lower immunity. In such cases, where possible, DFP will advocate for work to be performed from home

Remote Communication and Technology: 

  • Elimination of face to face meetings and interviews and the use of technology for remote recruitment and on-hire work management practises

  • Dissemination of COVID-19 Pandemic information as it relates to the person’s job and environment

Work Health and Safety Control Measures: 

DFP have reviewed Work Health and Safety profiles and implemented in consultation and co-ordination with our clients additional preventative measures including: 

  • Information about physical symptoms of COVID-19 and preventative measures including links to Australian and international health organisations

  • The identification and raising of awareness of psychological risks associated with social isolation and health anxiety

  • Increased remote contact cycles by our team to our on-hired community and providing access to support and information for vulnerable workers

  • Work from Home safety checklists to ensure the safe transition to home based work

  • Or where work systems and practices cannot accommodate working from home that the client has arranged:

     - access to appropriate PPE

     - the implementation of social distancing on work sites or remote work practices to minimise 


DFP continues to monitor the impacts of COVID-19  and communicate to our client and candidate communities. 

Up to date information is available via the Australian Government Department of Health –

For global information check the World Health Organisation -WHO