Job description
Our State Government client is currently seeking experienced Customer Service Consultants to join their team on a temporary basis for 5 months with a possibility of extension.
The role:
As a Customer Service Consultant in their busy call centre you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate payment arrangements for outstanding funds. You’ll provide an excellent customer experience whilst also showing empathy and resilience.
About you:
If this sounds like the opportunity for you click APPLY to submit your resume now! Interviews will commence immediately.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
The role:
As a Customer Service Consultant in their busy call centre you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate payment arrangements for outstanding funds. You’ll provide an excellent customer experience whilst also showing empathy and resilience.
About you:
- Demonstrated customer service experience in a challenging and high demand environment
- The ability to interact with a diverse range of customers and build relationships
- The ability to interpret and apply legislation and follow set procedures
- Excellent communication and negotiation skills
- Be self-motivated to achieve personal performance goals and also be driven to contribute to team goals
- Commencing 1st August 2022 (5 months temporary + possible extension)
- Excellent work environment, supportive team
- Ipswich location - work close to home
- Full training provided
- Attractive Hourly rate + Super
- Full time hours on a rotating roster between 8am and 6pm Monday to Saturday
If this sounds like the opportunity for you click APPLY to submit your resume now! Interviews will commence immediately.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.