Job description
We are seeking a proactive and detail-oriented Business Assurance Officer to support quality, compliance, and continuous improvement initiatives across the organisation.
Key Responsibilities
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Key Responsibilities
- Conduct assurance reviews to assess compliance, effectiveness of controls, and reliability of reporting.
- Prepare reports outlining findings and recommended actions.
- Assist with the management of customer compliments and complaints.
- Support the review and improvement of policies, processes, and procedures.
- Monitor and respond to correspondence and enquiries within required timeframes.
- Provide advice and guidance on quality management practices to staff and suppliers.
- Promote best practices and help reduce complaints through effective communication and awareness initiatives.
- Prepare monthly reports and facilitate meetings relating to complaints management.
- Support organisational change by communicating process and system updates to stakeholders.
- Experience conducting assurance, compliance, audit, or process reviews.
- Strong understanding of business processes and continuous improvement principles.
- Ability to analyse information and recommend practical business improvement solutions.
- Excellent stakeholder engagement and relationship-building skills.
- Strong organisational skills with the ability to deliver quality outcomes on time.
- High-level written and verbal communication skills, including report writing and presentations.
- Advanced proficiency in Microsoft Word and Excel.
- Experience in quality assurance, complaints management, or business improvement environments.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.