Job description
About the Organisation
A large and pivotal federal agency responsible for the delivery of large-scale infrastructure projects and future programs.
About the role
The Communications and Contact Centre section supports the agency’s outcomes by adding value to, and enabling, business activities through the provision of specialist communications advice and services, stakeholder engagement and education, and effectively and efficiently managing internal and external communications channels, including the Contact Centre.
You will:
Applicants must hold or have the ability to obtain a baseline clearance
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Lexi Pappas at lpappas@dfp.com.au 02 6162 7311
Applications close at 5pm on 2nd June
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
A large and pivotal federal agency responsible for the delivery of large-scale infrastructure projects and future programs.
About the role
The Communications and Contact Centre section supports the agency’s outcomes by adding value to, and enabling, business activities through the provision of specialist communications advice and services, stakeholder engagement and education, and effectively and efficiently managing internal and external communications channels, including the Contact Centre.
You will:
- Provide a first point of contact for clients and internal stakeholders via telephone, email, or face to face
- Provide clients with initial information and advice and where necessary refer enquiries to specialist business areas and subject matter experts
- Understand relevant legislation and policy frameworks and draft replies to straightforward enquiries, analyse basic data and prepare associated reports and correspondence as required
- Capture and record client interactions to support programs and project objectives
- For schemes administered by department, provide advice and education to clients and internal stakeholders in line with legislation and policy
- Have accountability for the completion of allocated tasks, making decisions within defined parameters relating to the area of responsibility, and review of work for peers
- Have responsibility for planning own work goals and priorities that align with and achieve own and team outcomes.
Applicants must hold or have the ability to obtain a baseline clearance
- Advanced verbal and written communication skills to explain complex information and legislation to a variety of stakeholders.
- Experience working in a public sector office environment particularly in processing and general administration areas plus dealing with high volume telephone enquiries would be highly regarded.
- Strong communication skills, written and oral, and the ability to tailor communication style to suit target audience
- Ability to work flexibly in an changing environment
- Strong time management skills including the ability to deal with short timeframes and periods of peak demand
- Proven ability to deal with and manage difficult correspondence over the phone and via email
- A Certificate III in Contact Centre or equivalent experience would be highly regarded, but is not essential.
- An understanding of the Government’s renewable energy policies and programs would also be highly regarded, but not essential.
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Lexi Pappas at lpappas@dfp.com.au 02 6162 7311
Applications close at 5pm on 2nd June
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.