Job description
DFP Recruitment is seeking exceptional candidates for APS5 Case Officer level positions for a Federal Government agency. This a National Program and these roles will be for their Batemans Bay office on the South Coast of NSW.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications for the scheme, assessing and developing recommendations based on the legislation and advising outcomes to applicants.
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.
Responsibilities:
This role is responsible for managing aspects of the end-to-end process for applications under the National Scheme. Under limited direction, you are accountable for organising your workflow and escalating risks and issues when needed.
You will have exposure to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders.
Key responsibilities include:
Skills and Experience:
Ability to:
About You:
Our ideal candidate will have strong abilities in interpreting and applying legislation.
In addition, you will be able to demonstrate the following;
Applicants are required to hold an Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance. This is an office based, full time role.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications for the scheme, assessing and developing recommendations based on the legislation and advising outcomes to applicants.
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.
Responsibilities:
This role is responsible for managing aspects of the end-to-end process for applications under the National Scheme. Under limited direction, you are accountable for organising your workflow and escalating risks and issues when needed.
You will have exposure to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders.
Key responsibilities include:
- Conduct detailed research and analysis to correctly associate participating institution/s and identify non participating institutions
- Prepare complex request for information packages
- Collect and validate information from participating institutions
- Keep accurate and comprehensive records (including report writing, case notes, and official records)
- Work independently, with high attention to detail, to meet individual and team targets
- Develop and maintain stakeholder relationships
- Demonstrate self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high risk environment
- Ensure the timely progression of applications to support trauma informed best practice
Skills and Experience:
Ability to:
- Respond flexibly to change and maintain a constructive approach to problem solving
- Demonstrate judgement and common sense when solving problems and developing solutions
- Demonstrate empathy and understanding and communicate effectively in a trauma informed way
- Assist in building a culture that is supportive of staff and your own wellbeing
- Assist in building a culture that focuses on outcomes by identifying opportunities for sharing of knowledge and improvement of processes.
- Communicate and follow direction provided by team leader
- Manage workload effectively to meet deadlines and targets of the team
About You:
Our ideal candidate will have strong abilities in interpreting and applying legislation.
In addition, you will be able to demonstrate the following;
- High level of accuracy and attention to detail in reading, writing, and talking about applications, their processing and recording.
- Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
- Experience developing influential working relationships with a wide range of stakeholders, both internal and external.
- Sound analytical skills to evaluate applications and related issues and contribute to solutions.
- A well-developed understanding of relevant legislation and policy frameworks.
- Resilience, persistence, and a result-orientated attitude with the ability to be accountable for decisions and actions.
- Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.
Applicants are required to hold an Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance. This is an office based, full time role.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.