APS5 Complaints Officer - Charlestown

Posted 12 August 2022
Salary$53.63 per hour, Benefits: Fed Gov Opportunity
LocationCharlestown
Job type Contract
DisciplineGovernment FederalGovernment, Defence, Emergency
ReferenceJO-2208-483047

Job description

  • Federal Government opportunity in Charlestown
  • Initial 12-month contract with the possibility of extension
  • $53.63 per hour + super
Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability and is currently seeking an APS5 Complaints Officer to join their team in Charlestown.
 
The Role
In this role you will be accountable for undertaking complex work to resolve complaints and participant incidents by utilising legislation, policies, procedures, standards, methodologies and precedents.  
 
Responsibilities may include but are not limited to:
  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
The successful candidate will be able to demonstrate the following:
  • Relevant qualifications or experience in a related area would be highly desirable.
  • Experience working inline with strict policies and legislations.
  • Ability to manage competing priorities while maintaining high work standards and accuracy.
  • Experience in building relationships both with internal and external stakeholders.
  • It is highly desirable that applicants have an understanding of or lived experience in the field of disability. 
To Apply:
In order to be considered applicants are required to hold an Australian Citizenship
 
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on 02 9200 3671 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.