Job description
The Opportunity
On behalf of a large federal government agency, we are looking for an experienced Learning and Development Officer to join the National Contact Centre team. The contact centre is the main communication channel for people in contact with the agency. As the Learning and Development Officer you will be responsible for preparing branch resources including training resources and delivering training and workshops to agency staff working within the contact centre.
This is a 12 month assignment and can be based in Geelong, Melbourne or Dandenong. The role is Monday to Friday, 37.5 hours per week and will pay an hourly pay rate of $58.50 per hour plus super.
Responsibilities include but are not limited to;
To be considered for this role you will;
As this role is with a Federal Government Agency, applicants need to hold Australian Citizenship at the time of applying. If you would like to be considered for this role, please APPLY NOW or call DFP Recruitment for a confidential discussion on 8632 9900.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
On behalf of a large federal government agency, we are looking for an experienced Learning and Development Officer to join the National Contact Centre team. The contact centre is the main communication channel for people in contact with the agency. As the Learning and Development Officer you will be responsible for preparing branch resources including training resources and delivering training and workshops to agency staff working within the contact centre.
This is a 12 month assignment and can be based in Geelong, Melbourne or Dandenong. The role is Monday to Friday, 37.5 hours per week and will pay an hourly pay rate of $58.50 per hour plus super.
Responsibilities include but are not limited to;
- Prepare training resources
- Build the capacity and capability of the staff including delivering training and workshops
- Support the identification of issues and risks and opportunities for continuous improvement
- Identify, document and escalate issues and risks
- Monitor and report on progress of projects, learning design and facilitation
- Work with third party providers and key stakeholders to achieve outcomes and ensure consistent services across all channels
To be considered for this role you will;
- Previous experience in learning and development
- Experience delivering training in a virtual and face to face environment
- Strong stakeholder engagement skills
- Certificate IV in Training and Assessment or Tertiary qualifications in Education (Desirable)
As this role is with a Federal Government Agency, applicants need to hold Australian Citizenship at the time of applying. If you would like to be considered for this role, please APPLY NOW or call DFP Recruitment for a confidential discussion on 8632 9900.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.