APS6 Team Leader Canberra

Job description

We are seeking exceptional candidates to join a Federal Government department in APS6 Team Leader positions to continue the amazing work they do and with the department expansion they are seeking more leaders for their teams.

Job purpose

The Operations Branch is responsible for managing the end-to-end process for applications made under this National Scheme. This includes liaising with applicants, receiving and validating applications, assessing and developing recommendations based on the legislation, and advising outcomes to applicants.

The APS6 Team Leader is responsible for leading a team of staff that manage aspects of the end-to-end process for applications made under the National Scheme other than direct applicant contact. The Officers provide high quality support to the Scheme by completing more administrative tasks that do not require applicant contact.

Duties include

This role will undertake some or all of the following duties.

Supervise and manage a team that delivers services to applicants and other stakeholders under the National Scheme.
Set objectives and manage performance of individuals and the team.
Supervise the processing of applications to ensure compliance with applicable legislation, policy and procedures.
Monitor the team and the work to maintain consistency and quality of processing activities.
Provide on-the-job training, and supports skills, to their team and across the branch.
Exercise appropriate decisions in accordance with legislation and guidelines.
Identify and manage inherent and emerging risks related to the scheme, their impact and implements mitigation and/or escalation strategies.

Skills

Effective management of teams by supervising, managing and inducting in a high profile, high risk, and complex environment including:
- allocating resources.
- prioritising and managing workloads.
- undertaking formal and informal training and coaching.
- mentoring, nurturing and building individual and team capability.
Experience and capability in stakeholder engagement and liaison and navigating complex situations with multiple, varied stakeholders.
Escalation of critical and/or complex issues to Assistant Director and/or Director.
Professional sensitive and clear communication style including:
- writing reports, briefings and case notes (such as case summaries, notes from telephone discussions and recommendations).
Behavioural analysis skills, including interpreting emotional and psychological well being of team members and colleagues.
Self-awareness and ability to self-manage in a complex, changing environment while managing a diverse team with high workloads in a high-risk environment.

Knowledge

The National Scheme rules and frameworks and the relevant polices, procedural instructions, task cards and standard operating procedures.
Relevant Australian Government and governance legislation, policies, and procedures.
Role, responsibilities and processes to deliver the work in conjunction with internal and external stakeholders including across the department, the support services and participating institutions.
Control and assurance frameworks for risk, quality and work health and safety.
Performance management techniques, standards and approaches.
Training and coaching approaches to build team and individual capability.

Attributes

Ability to adapt and lead others through changing environment and to continuously improve and demonstrates expertise and experience as a team leader and team member.
Resilience, persistence, results-oriented and accountable for decisions and actions of themselves and their team.
Set objectives and manage performance of individuals and the team.
Set work priorities and communicate and monitor effectively with team members.
Demonstrates high emotional intelligence and ability to recognise and manage own emotions in a stressful environment.
Demonstrates professional impartiality and fairness based on high levels of integrity, ethical standards and maintaining confidentiality and discretion.
Collaborative and approachable to staff, peers and other key stakeholders.
Aware of the wider government operating environment, strategic implications of decisions, and ability to communicate this to the team.
Aware of diverse cultural and social expectations, behaviours and attitudes.

Mandatory qualifications or registration with professional bodies

Australian citizen
Cleared the pre-employment process
Be willing to undertake the designated psychological assessment
Be prepared to hold a working with vulnerable person/children card
Baseline security clearance

This is a fantastic opportunity for candidates who would like to make a difference and give back to the community.

Apply now, DFP Recruitment on 02 6162 7333 or Jane Rippingale at jrippingale@dfp.com.au

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.