Job description
We are seeking Information Services Officers for short-term contract opportunities within a busy government information environment. These roles are full-time, Monday to Friday (approximately 8:30am–4:30pm, with some flexibility), and are based in the Adelaide CBD.
Multiple vacancies are available across the following role streams. Candidates may apply for one role or multiple roles, provided preferences are clearly indicated.
Role 1 – Processing Police Reports (Insurance Requests)
This role focuses on processing police report requests for insurance companies.
Key duties include:
Role 2 – Intake Officer
This role supports the intake and triage of information requests from government agencies.
Key duties include:
Role 3 – Police-to-Police Information Requests
This role supports daily information exchanges with interstate policing jurisdictions.
Key duties include:
Key Requirements (All Roles)
Apply now with your resume outlining your relevant experience and availability.
Shortlisted candidates will be contacted by a consultant to discuss next steps.
For further enquiries, please email shaines@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Multiple vacancies are available across the following role streams. Candidates may apply for one role or multiple roles, provided preferences are clearly indicated.
Role 1 – Processing Police Reports (Insurance Requests)
This role focuses on processing police report requests for insurance companies.
Key duties include:
- Assessing police report application forms for validity
- Interrogating internal databases to retrieve reports
- Assessing suitability of information for release
- Liaising with insurance companies
- Managing invoicing processes
Role 2 – Intake Officer
This role supports the intake and triage of information requests from government agencies.
Key duties include:
- Monitoring shared inboxes
- Assessing and triaging high-volume requests
- Recording requests accurately in SharePoint lists and EDRM systems
- Ensuring data quality and adherence to established processes
Role 3 – Police-to-Police Information Requests
This role supports daily information exchanges with interstate policing jurisdictions.
Key duties include:
- Assessing incoming email requests from interstate agencies
- Interrogating internal databases to retrieve required information
- Completing requests within strict daily deadlines (COB)
- Applying sound judgement around information assessment and release
Key Requirements (All Roles)
- Experience in information release, confidentiality, record keeping and data quality control
- Ability to work in medium to high-volume environments and prioritise workload effectively
- Strong written communication skills with attention to tone, formatting and accuracy
- Confidence using Outlook and SharePoint
- Exposure to EDRM or complex database systems (preferred)
- Ability to work with a degree of autonomy once trained
Apply now with your resume outlining your relevant experience and availability.
Shortlisted candidates will be contacted by a consultant to discuss next steps.
For further enquiries, please email shaines@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
