Job description
Join a leading organisation within the automotive industry and play a key role in delivering technical and warranty support across a national dealer network. We are seeking an experienced Claims Coordinator to provide specialist technical assessment and warranty administration support, ensuring claims are managed efficiently, accurately and in line with compliance requirements.
This is an excellent opportunity for a technically minded professional with strong problem-solving abilities and warranty experience to join a collaborative and fast-paced environment.
Key Responsibilities
To be successful in this role, you will ideally bring:
Successful candidates will be contacted by a DFP consultant.
Please send any questions to Maria D at mdinow@dfp.com.au or Megan A at madlem@dfp.com.au.
Please submit all resumes via the ‘Apply Now’ button.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
This is an excellent opportunity for a technically minded professional with strong problem-solving abilities and warranty experience to join a collaborative and fast-paced environment.
Key Responsibilities
- Review, assess and process Service Claim Authorisations (SCA), Goodwill Requests (GWR) and dealer warranty claims
- Evaluate dealer diagnostics and supporting documentation, requesting additional information where required
- Assess claims against company policies, warranty requirements and Australian Consumer Law obligations
- Provide clear technical recommendations and rationale for claim approvals or rejections
- Respond to dealer enquiries and provide guidance on warranty policies, procedures and submissions
- Escalate complex cases and work closely with internal stakeholders to achieve timely resolutions
- Maintain accurate records and supporting documentation to ensure compliance and minimise risk
- Conduct technical assessments to ensure repairs align with standards and remain cost effective
- Identify emerging product concerns and support broader operational initiatives
- Contribute to continuous improvement initiatives, process enhancements and training documentation
To be successful in this role, you will ideally bring:
- 3–5+ years' experience within warranty administration, automotive technical support or dealer/workshop operations
- Strong technical knowledge and understanding of warranty processes and standards
- Knowledge of Australian Consumer Law (ACL) and warranty obligations
- Strong analytical and problem-solving skills with sound decision-making capability
- Excellent communication and stakeholder management skills
- High attention to detail with the ability to manage competing priorities and deadlines
- Experience using Microsoft Office Suite including Excel, Outlook and Word
- Exposure to SAP and warranty/parts management systems will be highly regarded
- Opportunity to join a well-established and growing organisation
- Collaborative and supportive team environment
- Diverse and engaging workload with strong stakeholder interaction
- Career development and ongoing learning opportunities
- Competitive salary package
Successful candidates will be contacted by a DFP consultant.
Please send any questions to Maria D at mdinow@dfp.com.au or Megan A at madlem@dfp.com.au.
Please submit all resumes via the ‘Apply Now’ button.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
