Job description
Join a leading organisation within the automotive industry and play a key role in delivering technical warranty assessment and dealer support across a national network.We are seeking an experienced automotive professional with recent hands-on technical expertise and a strong background in warranty assessment, claim adjudication or dealer technical support. This role is focused on evaluating complex warranty claims and Service Claim Authorisations (SCAs), making sound technical decisions, and ensuring repairs comply with manufacturer requirements, Australian Consumer Law and internal policies.
This is an excellent opportunity for someone currently working in a technical warranty, field service, workshop diagnostic or dealer support environment who is looking to join a collaborative, high-performing team.
Key Responsibilities
To be successful in this role, you will ideally have:
Successful candidates will be contacted by a DFP consultant.
For further information, please contact Megan A at madlem@dfp.com.au.
Please submit all applications via the Apply Now button.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
This is an excellent opportunity for someone currently working in a technical warranty, field service, workshop diagnostic or dealer support environment who is looking to join a collaborative, high-performing team.
Key Responsibilities
- Assess and adjudicate Service Claim Authorisations (SCAs), Goodwill Requests (GWRs) and dealer warranty claims.
- Evaluate dealer diagnostics, repair methods and supporting documentation to determine claim validity.
- Authorise or decline repairs based on technical findings, warranty policy and Australian Consumer Law obligations.
- Provide clear technical recommendations and rationale for warranty decisions.
- Support dealerships with technical guidance relating to warranty procedures, claim submissions and repair authorisations.
- Investigate complex technical issues and escalate where appropriate.
- Maintain accurate claim documentation to ensure compliance and minimise risk.
- Identify recurring product concerns and contribute to continuous improvement initiatives.
- Assist with the development of technical resources, training materials and process improvements.
To be successful in this role, you will ideally have:
- Recent experience in technical warranty assessment, warranty adjudication, dealer technical support, field service operations, workshop diagnostics or a similar technical automotive role.
- Demonstrated ability to assess repair quality, dealer diagnostics and warranty eligibility with confidence.
- Strong understanding of automotive systems, diagnostics and repair methodologies.
- Experience interpreting and applying manufacturer warranty policies and Australian Consumer Law (ACL).
- Excellent analytical and problem-solving skills with the ability to make sound technical decisions.
- Strong communication skills with the ability to build relationships across dealer networks and internal stakeholders.
- High attention to detail and the ability to manage multiple priorities.
- Proficiency with Microsoft Office Suite (Excel, Outlook and Word).
- Experience with SAP or warranty management systems will be highly regarded.
- Opportunity to join a well-established and respected organisation within the automotive industry.
- Collaborative and supportive team culture.
- Challenging and rewarding technical role with national stakeholder engagement.
- Ongoing learning and career development opportunities.
- Competitive salary package.
Successful candidates will be contacted by a DFP consultant.
For further information, please contact Megan A at madlem@dfp.com.au.
Please submit all applications via the Apply Now button.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
