Job description
DFP are currently seeking an experienced Customer Service Officer for our Federal Government client in Winnellie to join their growing team.
The ideal candidate will have demonstrated customer service experience, ideally within a contact centre environment.
Role responsibilities will include but not be limited to:
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible and adaptable to changes in a changing working environment.
In additional, the successful candidate will demonstrate the following:
You'll be required to work between 9am and 5pm Monday - Friday.
All applicants must hold Australian Citizenship and have a current National Police Check prior to commencing.
If you meet the above criteria, please APPLY NOW!
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
The ideal candidate will have demonstrated customer service experience, ideally within a contact centre environment.
Role responsibilities will include but not be limited to:
- Providing a direct service to customers, both in the Call Centre and in person
- Providing accurate information on the range of benefits and services
- Recording all communications with clients; liaising with other departments as required
- Handling escalated enquiries and display personal resilience
- Responding to incoming mail and electronic correspondence
- Data entry into an in-house information management system
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible and adaptable to changes in a changing working environment.
In additional, the successful candidate will demonstrate the following:
- Excellent computer skills / the ability to learn new systems
- Be able to build rapport with both internal and external stakeholders
- Respond to queries in an efficient and professional manner
- Demonstrate excellent written and verbal communication skills
- Have the ability to understand and apply relevant legislation and policy
- Have prior experience working in a call centre environment.
You'll be required to work between 9am and 5pm Monday - Friday.
All applicants must hold Australian Citizenship and have a current National Police Check prior to commencing.
If you meet the above criteria, please APPLY NOW!
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.