Client Engagement Officer

Posted 12 August 2022
Salary$73086 per annum
LocationAdelaide
Job type Contract
DisciplineCall Centre OperatorCustomer Service
ReferenceJO-2208-483029

Job description

The Organisation
This large Federal Government Organisation is seeking experienced customer service and administrative professionals to join their team on a non-ongoing contract from October 2022 to June 2023, with the possibility of further extension. The role is a hybrid position post the 3 month training period located in the Adelaide CBD.  The salary is $73,086, plus 15.4% super.

The Role

As a Client Engagement Officer, you will use your knowledge and experience to ensure clients pay the right and fair amount of tax and support them to meet their superannuation obligations. You’ll interpret and apply the law to facts and circumstances, achieve outcomes within set timeframes and work collaboratively with others to deliver the right outcomes for the community.

Responsibilities will also include:
  • Developing and maintaining client relationship, and ensuring you act with empathy and integrity in every interaction
  • Conduct a range of client engagement activities that include early engagements, risk reviews, audits and advice
  • Obtain information and provide advice to client and their representatives to resolve moderately complex matters
  • Undertake quality assurance activities to ensure the accuracy of information and procedures
  • Deliver information, both orally and in written form, in clear and concise language and tailored to the needs of the audience.

About You

To be eligible to apply, applicants must be Australian citizens

As the successful candidate, you will have extraordinary communication skills and take a client focused approach to your daily work.

In addition, you will demonstrate:
  • Strong customer service or telephony experience
  • Flexibility and the ability to adapt to change and work independently
  • The ability to interpret and apply legislation
  • An understanding of business and commercial arrangements, and the ability to resolve moderately complex technical issues
  • Polished writing skills
  • Resilience
  • Intermediate to advanced experience with MS Office products

Financial or super industry experience supporting customers would be desirable

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.