Job description
- Location: Parramatta/Wollongong or Newcastle offices| On-site only
- Contract: 5 weeks (possibility of extension) | 35 hrs/week
- Pay: $40.80/hr + super
Our State Government client is seeking multiple Client Services Officers. In this role, you will assist and provide oversight to privately appointed financial Managers (Private Managers), supporting them to understand their legal authority and responsibilities. You will offer information and guidance to Private Managers in relation to their role, including financial decision-making, as well as record keeping and reporting for the finances they manage. The role also involves assessing proposed decisions by Private Managers to ensure they are in the best interests of the person they support. You will manage your own caseload and use sound judgement to identify when matters should be escalated to the Senior Client Service Officer or Principal Client Service Officer where appropriate.
Key Responsibilities:
- Assist and provide oversight to Private Managers in understanding their legal authority and responsibilities
- Offer guidance on financial decision-making, record keeping, and reporting requirements
- Assess proposed decisions to ensure they are in the best interests of the individual being supported
- Manage a caseload independently with a high level of accountability
- Escalate complex or sensitive matters to senior staff as required
About You:
- Willingness to take part in a rotating phone roster shared fairly across the team, covering shifts between 9:00am and 5:00pm, Monday to Friday
- Willingness to have phone calls and team email accounts reviewed for quality assurance and training, and to participate in one-to-one feedback sessions
- Understanding of key services and the customer base
- Experience working with and/or supporting people with disability, vulnerable individuals, or older people
To Apply:
In order to be considered applicants are required to hold Full Working Rights in Australia and be willing to undergo a Police Check if successful.
If this sounds like the role for you, please submit an updated copy of your resume by hitting APPLY NOW or call Deepika for more information.
Please Note: Applications closing soon. Only shortlisted applicants will be contacted.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
