Job description
- Based in Sydney CBD (Onsite only – no WFH option)
- Salary $100K–$120K + super
- Full-time (Mon–Fri, 9am–5pm)
Our client is a growing Australian technology company in the renewable energy sector, helping installers and retailers navigate complex compliance and regulatory requirements. They are known for delivering strong customer support while maintaining high compliance standards.
About the Role
Join a dynamic Client Services team as the Escalations Manager, handling the most complex and sensitive compliance cases. You will manage disputes, including legal escalations, and work directly with installers, retailers, and regulators to resolve issues. This is a senior role requiring tenacity, authority, and expert knowledge of compliance processes.
Key Requirements
- Experience in regulated environments (energy, government, financial services, insurance, or similar)
- Knowledge of renewable energy industry compliance (advantageous)
- Strong investigative and problem-solving skills
- Ability to manage escalations and take decisive action
- Excellent written and verbal communication, including liaising with lawyers and regulators
- Proven process adherence, documentation accuracy, and compliance focus
- CRM or case management system experience
- Manage escalated cases from investigation to resolution, including potential legal action
- Liaise with lawyers, regulators, installers, and internal teams
- Identify potential fraud, non-compliance, or eligibility issues
- Educate installers and retailers on compliance requirements and best practices
- Maintain accurate documentation and case records
- De-escalate sensitive situations while managing expectations
- Identify recurring issues and support process improvements
Apply now with your resume or contact Ankita on 02 9200 3683 for a confidential discussion.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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