Job description
Contact Centre Operator – 6 Month Contract
Location: Newcastle (onsite)
Pay Rate: $37.50 per hour + Super
Contract Length: 6 months
Start Date: 7 August 2026
We are currently seeking experienced Contact Centre Operators to join a Newcastle-based customer service team on an initial 6-month contract.
This role involves managing a high volume of inbound customer enquiries, providing accurate information and support across either the Road Safety or Travel & Recreation service lines. You will assist customers by resolving enquiries, navigating multiple systems, and delivering a professional, solution-focused customer experience in a fast-paced contact centre environment.
About the Role as a Contact Centre Operator, you will be responsible for:
We are looking for candidates who have:
The successful candidates will work a rotating roster across 35 hours per week.
The roster operates on a two-week rotation, with team members working the same shift pattern for a two-week period before transitioning to another shift.
Training & Support
Successful candidates will complete a comprehensive training program, including:
If you have strong customer service experience and are looking for an opportunity to develop your skills within a professional contact centre environment, we would love to hear from you.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Location: Newcastle (onsite)
Pay Rate: $37.50 per hour + Super
Contract Length: 6 months
Start Date: 7 August 2026
We are currently seeking experienced Contact Centre Operators to join a Newcastle-based customer service team on an initial 6-month contract.
This role involves managing a high volume of inbound customer enquiries, providing accurate information and support across either the Road Safety or Travel & Recreation service lines. You will assist customers by resolving enquiries, navigating multiple systems, and delivering a professional, solution-focused customer experience in a fast-paced contact centre environment.
About the Role as a Contact Centre Operator, you will be responsible for:
- Managing a high volume of inbound customer calls and enquiries
- Providing accurate information and guidance to customers
- Identifying customer needs and resolving enquiries efficiently
- Navigating multiple systems to record and update customer information
- Providing professional and empathetic customer service
- Maintaining accurate records and following processes and procedures
We are looking for candidates who have:
- 2–3 years’ experience in customer service, contact centre, administration, retail, or a similar customer-facing environment
- Excellent verbal and written communication skills
- Previous experience working in an office environment
- Strong attention to detail and the ability to follow processes
- Intermediate computer skills, including:
- Strong typing ability
- Confidence using multiple systems and applications
- Proficiency with Microsoft Office Suite, particularly Outlook and Teams
- Strong email etiquette
- The ability to quickly learn new systems and technology
The successful candidates will work a rotating roster across 35 hours per week.
The roster operates on a two-week rotation, with team members working the same shift pattern for a two-week period before transitioning to another shift.
Training & Support
Successful candidates will complete a comprehensive training program, including:
- Two weeks of full-time classroom-based training (35 hours per week)
- A supported nesting period working closely with Subject Matter Experts to build confidence and capability
- Ongoing support from Team Leaders and Subject Matter Experts as you transition into the role independently
If you have strong customer service experience and are looking for an opportunity to develop your skills within a professional contact centre environment, we would love to hear from you.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
