Job description
- Multiple NSW Government Opportunities in Maitland
- Contract: 3 June 2026 – 2 December 2026 (possible extension)
- $37.39 per hour + Super
- Monday to Friday (7 hours per day, 7:00am – 7:00pm on a rotating roster)
This is a fantastic opportunity to gain government experience in a fast-paced, high-volume contact centre environment.
The Role
You will be the first point of contact for customers, delivering professional and efficient service across a range of enquiries.
Key responsibilities:
- Answer high-volume inbound customer calls
- Gather information and transfer enquiries to specialist teams
- Provide accurate and professional customer service
- Complete administrative tasks to support service delivery
- Maintain strong customer relationships across multiple channels
- Contribute to high customer satisfaction outcomes
To be successful, you will have:
- 2–3 years’ customer service experience (call centre highly regarded)
- Excellent communication and interpersonal skills
- Experience working in an office environment
- Intermediate computer skills and strong email etiquette
- Proficiency in Microsoft Office (Outlook & Teams preferred)
- Ability to learn new systems quickly
- Previous NSW Government experience is highly desirable but not essential.
If you’re ready to take the next step in your customer service career, click Apply Now and submit your resume.
For further information, contact Ankita – amehta@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
