Job description
At Miele, our customers are at the heart of everything we do. Our mission is to design a range of appliances built to last and we pride ourselves on our performance, quality, and durability. Customers remain loyal to the Miele brand, and that’s where you come in!
We are expanding our team in Australia and are looking for a passionate Customer Service and Sales Consultant who is determined to deliver an exceptional service to our customers and join our Experience Centre team in Doncaster.
The role
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
We are expanding our team in Australia and are looking for a passionate Customer Service and Sales Consultant who is determined to deliver an exceptional service to our customers and join our Experience Centre team in Doncaster.
The role
- Provide high quality service and ensure all clientele receive a premium experience and respond to service enquiries relating to a range of products and services.
- Deliver solutions uniquely designed for each of our customers
- Work in a fast-paced and challenging environment, with full support from your leadership team
- Follow up all customer quotations / enquiries to secure product sales
- Assist with coordination and set up of demonstration kitchen for cooking classes.
- Assist with trade nights, product training sessions and Centre events upon liaison with Senior Centre staff. Hospitality duties are required at these functions.
- Experience in customer service or sales, be that in person or over the phone, or people starting out in customer service who are keen to learn and grow.
- Consultative style approach with a focus on customer experience
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers and peers.
- Confidence in navigating multiple systems.
- Ability to contribute to a positive team environment
- Fantastic team culture
- Discount on home appliances
- Full training provided
- Secure onsite car parking, discounted rates
- Great ongoing career development prospects
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.