Job description
Our client, a leader in the home appliance industry are seeking experienced & passionate service consultants to provide first level support to their customers. Working in this busy service driven environment you will be required to manage customer enquiries using your excellent communication, problem solving & time management skills.
Your responsibilities will incorporate:
This is a full time ongoing contract position. Successful applicants will be flexible to work a rotational roster between 8am to 6pm Monday to Friday.
You will be rewarded with and attractive hourly rate, dynamic team culture and exceptional on the job training & support.
For a private and confidential discussion please contact our Mulgrave team on 8545 7500 or apply online.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Your responsibilities will incorporate:
- Taking incoming calls from customers
- Creating and updating customers’ warranty claims
- Providing technical triage support to customers to resolve their issues
- Navigating CRM, systems and office programs and phone software
- Liaising with internal departments to resolve warranty claims
- Previous experience in a customer service role
- Strong communication skills
- Intermediate to advanced computer skills - exposure to CRM and booking systems advantageous
- Positive & enthusiastic approach to customer service
- Attention to detail & the ability to multitask
- Excellent training and ongoing support
- Great opportunity to expand your knowledge and skillsets in a growing career field
- A great hourly rate, penalty rates for weekend work and overtime opportunities
- Free on-site parking
- Excellent staff and family discounts on company products
- Modern office Scoresby location with access to plenty of local amenities
- Monthly rewards and recognition program
- Supportive management in a friendly team environment
- Excellent work culture with regular team activities
This is a full time ongoing contract position. Successful applicants will be flexible to work a rotational roster between 8am to 6pm Monday to Friday.
You will be rewarded with and attractive hourly rate, dynamic team culture and exceptional on the job training & support.
For a private and confidential discussion please contact our Mulgrave team on 8545 7500 or apply online.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.