Customer Service Consultant - Medical Bookings

Posted 27 May 2022
Salary$29.85 per hour, Benefits: + Super + Penalties
LocationMount Waverley
Job type Full time
DisciplineCall Centre Operator, Customer Service

Job description

Our client is an Australian owned and operated health focused organisation that prides itself on providing a supportive and caring working environment with career progression and development opportunities for all its staff! This is an exciting opportunity for suitably experienced service agents to join their head office team in their new site in Mount Waverley!

The ideal candidate will be to available to work Full Time hours of work on a rotational roster between 8am to 6pm Monday to Friday!

Your responsibilities will be:
  • Provide first call resolution to a range of enquiries
  • Provide exceptional customer service
  • Manage appointment bookings and requests
  • Respond appropriately and with a sense of urgency towards appointment requests
  • Ensure relevant information is provided to the customer – eg Fees, site locations, directions etc
  • Management and first call resolution of customer concerns, feedback and complaints
  • Ensure records are kept up to date and all communication logged into the system
Successful candidates will demonstrate:
  • Previous experience working in a medical environment or contact centre is highly desirable
  • Professional verbal and written communication skills
  • Intermediate – advanced system experience (using multiple online programs simultaneously)
  • High level attention to detail
  • Exceptional interpersonal skills
For a private and confidential discussion please contact our Mulgrave office on 03 8545 7500 and apply online today. Interviews to commence immediately.
** Please note only shortlisted candidates will be contacted.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.