Job description
Customer Service Officer Sydney CBD
Immediate Start | 4-Week Assignment
We are seeking experienced Customer Service Officers for an immediate start in a fast-paced contact centre environment. This is a short-term opportunity supporting a high-volume surge taskforce within a state government setting, handling registration enquiries from healthcare professionals.
About the Role
You will be responsible for delivering high-quality customer service across multiple channels, ensuring enquiries are handled efficiently and in line with service delivery standards. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of enquiries.
Key Responsibilities Contact Centre Operations
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Immediate Start | 4-Week Assignment
We are seeking experienced Customer Service Officers for an immediate start in a fast-paced contact centre environment. This is a short-term opportunity supporting a high-volume surge taskforce within a state government setting, handling registration enquiries from healthcare professionals.
About the Role
You will be responsible for delivering high-quality customer service across multiple channels, ensuring enquiries are handled efficiently and in line with service delivery standards. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of enquiries.
Key Responsibilities Contact Centre Operations
- Respond to incoming enquiries via phone, email, and web in line with established guidelines
- Accurately record all interactions in internal systems following policies and procedures
- Meet key performance indicators including average handle time, schedule adherence, productivity, and quality standards
- Escalate or refer complex enquiries to relevant teams as required
- Maintain strict confidentiality of all customer interactions
- Contribute to continuous improvement initiatives within the contact centre
- Adapt communication style to suit a diverse range of customers and effectively manage calls
- Deliver professional, customer-focused service at all times
- Understand and respond to customer needs with empathy and efficiency
- Identify opportunities to improve customer outcomes
- Collaborate with internal and external stakeholders to enhance service delivery
- Actively participate in coaching and performance development
- Maintain accurate and up-to-date records within internal systems
- Ensure documentation aligns with policies, procedures, and legislative requirements
- Manage electronic files in accordance with records management standards
- Previous experience in a contact centre or high-volume customer service role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, KPI-driven environment
- High attention to detail and accuracy in data entry
- Professional, reliable, and able to start immediately
- Immediate start opportunity
- Sydney CBD location
- Valuable experience within a government environment
- Supportive team and structured onboarding
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.