Job description
Job Title: Level 6 Dispute Resolution Case Manager
Location: Perth. CBD.
Start Date: ASAP
End Date: June 30th, 2026
About the Role:
We are seeking a dedicated and experienced Dispute Resolution Case Manager to join our team. In this critical role, you will support small business clients in resolving a wide range of disputes affecting their operations, including retail and commercial leasing conflicts, unfair market practices, goods and services disputes, and business-to-government issues. You will facilitate discussions, provide impartial advice, and recommend appropriate dispute resolution pathways, including mediation and legal guidance.
Key Responsibilities:
Role-Specific Requirements:
Essential:
If you are interested in this opportunity, please submit your application or contact us for a confidential discussion.
#SCR-chloe-walker
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Location: Perth. CBD.
Start Date: ASAP
End Date: June 30th, 2026
About the Role:
We are seeking a dedicated and experienced Dispute Resolution Case Manager to join our team. In this critical role, you will support small business clients in resolving a wide range of disputes affecting their operations, including retail and commercial leasing conflicts, unfair market practices, goods and services disputes, and business-to-government issues. You will facilitate discussions, provide impartial advice, and recommend appropriate dispute resolution pathways, including mediation and legal guidance.
Key Responsibilities:
- Manage and resolve assigned dispute resolution cases involving small businesses and government entities.
- Clarify dispute issues, consider circumstances, and provide general guidance on relevant legislation, contracts, and practical considerations.
- Identify and suggest resolution options to help parties reach mutually acceptable agreements while preserving business relationships.
- Apply guided resolution processes, including recommending mediation or legal advice when appropriate.
- Provide expert advice and recommendations to the Small Business Commissioner, Minister, Board, and other stakeholders.
- Build and maintain effective relationships with relevant stakeholders.
- Collaborate with team members to ensure effective case management.
- Monitor, track, and report on case progress to meet performance and quality standards.
- Maintain accurate records, review data for trends, and contribute to continuous improvement of systems and processes.
- Undertake additional duties as required to support team and organizational goals.
- Ensure safety and well-being of self and others.
- Comply with organizational policies and procedures.
- Maintain a client-focused approach, delivering timely and professional service.
- Support emergency response and other duties as directed.
Role-Specific Requirements:
Essential:
- Proven experience in dispute resolution methods and negotiating practical solutions.
- Ability to interpret and apply legislation within a commercial context, with knowledge of the courts system.
- Strong customer service skills with empathy, tact, and impartiality.
- Excellent communication skills—written, verbal, and interpersonal.
- Ability to work effectively in a team, maintaining confidentiality, integrity, and professionalism.
- Relevant tertiary qualification or progression towards one, particularly in alternative dispute resolution.
- Demonstrate leadership through personal accountability, strategic thinking, and fostering a positive team environment.
- Build strong relationships and work collaboratively.
- Show adaptability, resilience, and a commitment to continuous improvement.
- Embody the spirit of public service through professionalism and respect.
If you are interested in this opportunity, please submit your application or contact us for a confidential discussion.
#SCR-chloe-walker
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
