Job description
Immediate Start, with ongoing contract opportunities
Global Organisation
Melbourne CBD Location
Located in Melbourne CBD, an opportunity exists for a professional and technically-minded candidate to join a global organisation as an Infrastructure Integration Analyst.
This role will suit someone who has hands-on infrastructure experience alongside field experience.
The role:
The Infrastructure Integration Analyst will work with local and remote technical support teams and vendors to provide physical and field support for back-end infrastructure operations and projects.
In addition to the above, duties will include:
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Global Organisation
Melbourne CBD Location
Located in Melbourne CBD, an opportunity exists for a professional and technically-minded candidate to join a global organisation as an Infrastructure Integration Analyst.
This role will suit someone who has hands-on infrastructure experience alongside field experience.
The role:
The Infrastructure Integration Analyst will work with local and remote technical support teams and vendors to provide physical and field support for back-end infrastructure operations and projects.
In addition to the above, duties will include:
- Physical support for computing, data/voice and microwave infrastructure including problem diagnosis and resolutions in line with ITIL practices.
- Contribution to and management of project work as required, including racking and disposing of equipment.
- Development and maintenance relationships with site business contacts to facilitate problem resolution, system change management, project implementation, and vendor activities as required.
- Ensure all applicable Organisation IT standard processes and procedures are followed
- Coordinate support for other remote offices/sites as required
- After-hours support on a rostered weekly basis
- At least 5 years experience in an Infrastructure role within a large or multinational organisation.
- Physical infrastructure support experience, including problem diagnosis, racking equipment and specific facility considerations
- Technical knowledge/experience in storage and server hardware, carrier services, TCP/IP networking and associated hardware, BMC Remedy problem along with change and asset management tools
- Proven field infrastructure experience e.g. visiting sites to assess computing facilities and needs
- Strong Interpersonal skills, (written & oral), and a strong customer service focus
- Planning and coordination skills, such as multitasking and the ability to be self-motivated with minimal direction
- The ability to lead small projects or deliver portions of larger projects
- Familiar with Project Life Cycle
- Experience from the telecom industry would be an advantage.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.