Service Consultant

Posted 05 August 2022
Salary$60000 - $65000 per annum
Job type Full time
DisciplineCall Centre Operator, Customer Service

Job description

About our client:
Our client is a purpose-driven business, owned by their customers 
Our client is a customer-owned bank based in Hawthorn East that exists to serve the people who serve their community. They are an organisation founded on the values of care, compassion and focus on supporting care workers in the education and healthcare sectors. 
Our client's teams are celebrated for the impact they have on their customers. They are passionate about building and sustaining an inclusive, equitable and diverse work environment. They strive to create a workplace that reflects their values, the communities they serve and where everyone feels comfortable to bring their full authentic selves to work.
What's on offer:
  • Competitive annual salary with annual review based on achievements
  • A supportive, development-focused culture with ongoing and consistent mentorship
  • Onsite parking
  • WFH equipment provided - Laptop, mouse, keyboard, headset
  • The opportunity to purchase additional leave
  • Social events – team building and social get together every 3 – 4 months
  • Flexible working options - WFH and onsite (Hawthorn East office)
  • Access to our gym reimbursement program
  • Study assistance
  • A career path in the financial services sector where you will be developed, trained and mentored within a friendly team culture awaits you
About the Role:
An exciting opportunity exists for a motivated and customer focused Service Consultant to join our client's close knitted and caring team environment.
  • Reporting to the Service Team Leader in the Sales and Service team within the Contact Centre
  • You'll be the first point of contact for customer maintenance and service requests via phone (inbound and outbound), email and webchat
  • Providing exceptional customer service to meet the banking requirements of our customers
  • Delivering an outstanding customer experience and strive for first call resolution in all instances
  • Identifying opportunities to market the financial products and services available 
About you:
  • You enjoy targets and structure in your role, and get your energy from talking to people
  • Excellent skills in communication and building rapport with customers over the phones
  • Strong patience and empathy over the phones while assisting customers with various understandings of technology
  • You get satisfaction from finding solutions and assisting customers
  • Strong work ethic
  • High desire to learn and grow to this career defining role
  • Full vaccination status
  • You bring a positive outlook to an engaged team working environment 
  • Background in Contact Centre, Customer Service and Sales within the financial services sector desirable
  • FSRA tier 2 (included induction training) desirable
If you have the skills and experience we are looking for, don’t delay and apply now with your current CV for immediate consideration, or contact DFP Recruitment on 03 8632 9900 for further queries.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.