Service Desk Analyst

Posted 02 May 2022
Salary$33.60 per hour
Job type Casual
DisciplineIT & Telecommunications

Job description

Hourly rate: $33.60 per hour plus Super
Duration: 6 months with possible extension and potential for permanency
Location: East Perth
Hours: Full-time - 40 hours per week – 8 hours per day – between the hours of 6am-6pm
Type: Temporary contract assignment

Our client is seeking an experienced Service Desk Analyst for a 6-month contract assignment in East Perth, WA.
Service Delivery
  • Provides first contact support for technology systems and services on a rostered basis.
  • Develops and sustains effective working relationships with colleagues, customers and clients.
  • Installs, maintains and supports technology services to set requirements.
  • Works in accordance with Service Level Agreements and Operational Level Agreements.
  • Performs account management involving Active Directory, Exchange and internal applications.
  • Assists with desktop builds using SCCM.
  • Provides customer service of a high calibre to all customers to achieve ongoing customer satisfaction.
 Operational Effectiveness
  • Works well within a team as well as autonomously.
  • Regularly seeks feedback on performance against targets; continuously seeking to improve.
  • Contributes towards improving processes and practices within the Branch.
  • Ensures recorded details for the network, computer asset register, problem recording system and work performed is kept up to date in the ITSM Toolset. 
  • Maintains accurate case records including meaningful and complete notes, correct escalation, correct CI, correct classification.
  • Adherence to policies and procedures in the execution of duties.
Business Improvement
  • Supports others by knowledge sharing within the team.
  • Contributes to the creation and maintenance of Service Desk documentation and procedures.
Project Delivery and Support
  • Provides support to technology projects as required.
  • Represents the Branch at meetings as required.
  • Other duties as directed

Core Competencies
  • Possession of ITIL Foundation Certificate and/or significant experience in an ITIL environment.
  • Relevant technical expertise and aptitude including relevant technology support activities.
  • Experience in mobile device management (Android / iOS: phones, iPads, tablets).
  • Demonstrated service delivery experience, including knowledge of the installation of PC hardware and software technologies and use of service management methodology and processes.
Communication and Interpersonal
  • Excellent communication skills (written, verbal and interpersonal) including the ability to develop a rapport with internal customers.
Conceptual, Analytical and Problem Solving
  • Sound conceptual and analytical skills.
  • Sound planning and organising skills including the ability to prioritise tasks and to cope with competing demands and priorities.
Special Requirements
  • Provision of a current National Police Clearance certificate, dated 3 months or less from the date of application for the position.
If you possess the above skills and experience and would like to be put forward, APPLY NOW with your updated resume and cover letter outlining your relevant skills and experience. Or call DFP Recruitment Perth on (08) 9287 9800 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.