Technology Officer - L1/L2 Support

Job description

Technology Officer- Level 1/Level 2 Support
  • Initial 5-month contract with possible extension
  • Brisbane CBD location, fully on-site
  • Immediate Start
We are seeking a proactive and customer-focused Technology Officer to join our State Government Client who is based in the Brisbane CBD. In this role you will provide exceptional frontline ICT support services to their clients and stakeholders. As a key member of the team, you will be responsible for resolving technical incidents, fulfilling service requests, and ensuring high levels of customer satisfaction. Your role will require a strong client focus, excellent problem-solving skills, and a commitment to delivering quality IT services.
 
Key duties:
  • Provide level 1 & level 2 support (Help desk and desktop support) to client base  
  • Monitor and process routine incoming help desk requests
  • Ensuring all requests are managed professionally, timeframes are met, and follow-up actions are executed
  • Troubleshoot technical issues and perform remediation
  • Work with third level teams to either escalate incidents or obtain technical information
  • Review and update documentation such as knowledge base and asset register.
  • Progress IT requests such as hardware imaging and software installs 
  • Provide level 1 and level 2 support to IT initiatives being progressed by the department
  • Participate in team meetings
 
About you:

To excel in this role, you should demonstrate at least 1 year experience in a similar role.
 
Mandatory skills and Experience:
  • In depth knowledge of Windows operating systems
  • Experience supporting an enterprise environment  
  • Knowledge of Microsoft Office 365
  • Knowledge of desktop devices, including PC’s, laptops and smart phones
  • Experience with installation/troubleshooting of software and hardware faults
  • Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
  • Excellent customer service skills and phone etiquette
  • An understanding of ITIL processes (incident, change, and problem management)
  • Experience managing Active Directory objects and Azure
  • Experience working in an ITSM platform such as ServiceNow
 
Highly Desirable:

Any knowledge or experience of the below products would be considered an advantage.
  • Microsoft System Centre Configuration Manager (SCCM)
  • Virtual Desktops
  • SharePoint
  • Mobile Device Management (MDM) tools
  • Scriptingautomation i.e. PowerShell
  • Desirable certifications: Any relevant IT certification would be considered highly desirable.
If you are passionate about IT support, thrive in a client-facing environment, and are eager to contribute to the success of the ICT services team, please submit your updated resume in MS Word format by clicking APPLY NOW or contact Humaira Hashmi at HHashmi@dfp.com.au for a confidential discussion.

#SCR-Humaira-Hashmi
 
 


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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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