Reality Based Virtual Assessment - The Simulator
DFP is one of Australia’s most established contact centre recruitment providers, supporting contact centre operations to deliver rapid, large-scale and surge workforce recruitment projects and secure specialist talent for business-critical roles. In response to the need for stronger evidence based assessment, DFP developed The Simulator.
The Simulator is a breakthrough in contact centre assessment, achieving the highest levels of accuracy in determining a candidate’s skill and aptitude levels for contact centre placement. This unique reality-based assessment method places candidates in a simulated, fully functioning, and state-of-the-art contact centre environment.
Utilising purpose-designed software that emulates generic database functionalities, The Simulator is complete with reality-based reference material, live inbound or outbound customer calls, as well as ‘live chat’ functionality for each candidate.
Are you an employer looking for talent?
Custom Built for Australian Contact Centres
DFP Contact Centre has the capability to assess candidates on a number of operational and behavioural aspects through The Simulator’s multi-level evaluative system. A range of performance attributes can be assessed simultaneously including communication techniques and skills and performance.
The Simulator reporting system provides outcomes against measurable dimensions. These are selected in conjunctionwith the client to reflect role requirements.
The Simulator assessment can be customised for company specific roles. The service can be provided nationally, either on the client’s site or at a DFP site and provides the capability to assess candidates on a number of operational and behavioural aspects.
Roles We Recruit For:
Customer Service Representatives - Omnichannel Collections & Billing Technical Support Sales & Retention Consultants Escalations Specialist Claims & Case Management Team Leaders and Coaches Workforce Planners & Schedulers
Real Time Analysts Quality & Training Specialists Process Optimisations Specialists Automation & Workflow Specialists CX and CI Analysts, Designers & Managers AI Specialists – Training, Strategy, Interaction Designers, Escalations Handling Head of Customer Operations & Contact Centre Managers Chief Customer Officers (CCO)
Why Partner with DFP?
Volume & Specialist Services
We support large scale hiring through coordinated volume recruitment, professional scribing and flexible unbundled services.
National Footprint
Local market knowledge backed by a national network, enabling consistent delivery across regions and jurisdictions.
People First, by Design
We prioritise equitable and inclusive hiring underpinned by Disability Confident Recruiter accreditation and mental health first aid master recognition.
Market Insights
We share up‑to‑date insights on workforce trends, talent availability and role benchmarks to support informed, evidence‑based hiring decisions.
Scalable Recruitment Solutions
From single placements to high‑volume campaigns, we adapt our approach to meet changing workforce demands.
Access to Quality Talent
We have a vast database of pre-screened and highly qualified contact centre candidates.
Browse Latest Contact Centre Jobs
Real Feedback, Real Success
Leading Market Intelligence Data
DFP provides the most current and relevant market research data and analytics for a range of industry sectors.
We provide the latest employment trends and recruitment insights across all levels of Government, Contact Centre, and Technology sectors.