Business Concierge & Events Support

Posted 10 June 2022
Salary$29 - $31 per hour
LocationMelbourne CBD
Job type Full time
DisciplineManagement, Office Manager
ReferenceJO-2206-481947

Job description

This national organisation is a Telecommunications household name in Australia and they’re office located in the heart of the Melbourne CBD. They are looking for front of house specialists to join their growing team! This role is expected to achieve delivery of professional first contact for visitors by greeting, welcoming and directing them appropriately within the event and meeting venue.

 Responsibilities:
  • Receive and greet Enterprise customers, visitors and staff in a professional and welcoming manner
  • Adhere to Covid and venue check-in best practice procedures
  • Process meeting requests leveraging existing processes and digital systems
  • Contact and liaise with meeting hosts to determine on-the-day booking requirements
  • Assist with general queries. Demonstrating a good understanding of the venue, catering, processes, and offerings
  • Build and maintain relationships with regular stakeholders who utilise the meeting and event venue
  • Collaborate with onsite catering team to provide exceptional service to guests
  • Manage the atmospherics and presentation of the Reception area / Meeting rooms to ensure a professional corporate image is always maintained.
  • Manage a high volume of phone & email communication
  • Keyholder responsibilities of opening/closing of reception and building.
The successful candidate will demonstrate:
  • Excellent organisational and interpersonal skills
  • Previous experience in customer facing reception role essential! 
  • Previous experience in event or meeting venue preferred
  • Experience supporting large scale events advantageous 
  • Strong communication skills and the ability to work in a dynamic, pressured environment
  • Establish and maintain effective working relationships with stakeholders
  • A high level of autonomy and initiative
  • Attention to detail
The successful candidate will be available to work Monday to Friday between the hours of 7:30am and 5pm in the Melbourne CBD.

For a further private and confidential discussion please contact our Mulgrave team on 03 8545 7500 or apply online today! Interviews to commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.