Contact Centre Recruitment

DFP Contact Centre provides comprehensive recruitment services to increase productivity and retention rates in contact centres.

As an industry leader in contact centre recruitment, DFP Contact Centre works alongside many of Australia’s leading inbound and outbound contact centres. We work in close partnership with both our clients and candidates, continuously listening, learning and deepening our understanding. We deliver contact centre solutions by connecting organisations with exceptional candidates who bring strong customer service skills to Australian contact centres.

We recruit for all roles within the contact/call centre services environment and have demonstrated experience in providing quality recruitment solutions for permanent positions, contract roles and temporary assignments. DFP Contact Centre delivers clients outstanding candidates to fulfil contact centre and call centre jobs across the industry. Our ongoing commitment to the rapidly evolving contact centre industry has led to the following innovations in service delivery.

Contact Centre Assessment

The Simulator: our unique work simulation exercise measures talk-type synchronicity in a live contact centre environment
Tailored behavioural assessments and bespoke team exercises
Talent Assessment Platform - including Virtual Assessment Centre
Online Blended Assessment – options to include situational judgement, personality, motivation and cognitive ability in a single assessment experience.

Project management

Campaign planning methodology
Dedicated Project Managers
Scalable delivery team

Other services:

Volume Recruitment
Assessment Services
Graduate Recruitment
Payroll Services
Psychometric Testing
Managed Onsite Services
Unbundled Services
Call Centre Solutions

Your Career in Contact Centre

Whether you're just starting out or looking to take the next step in your contact centre career, we're here to help you succeed. We partner with leading organisations across Australia to connect talented individuals with rewarding roles in customer service, sales, support, and more.

We recruit roles in:

Inbound Customer Service
Inbound Sales
Outbound Sales
Collections
Helpdesk Operations

Team Leading
Forecast Analysis
Workforce Planning
Operations Management
Contact Centre Management

Why partner with DFP Recruitment for your contact centre recruitment needs?

Extensive Network: We have a vast database of pre-screened and highly qualified contact centre candidates.
Targeted Search: We leverage our industry knowledge and robust recruitment methodologies to identify and attract the ideal candidates for your specific requirements.
Reduced Time-to-Hire: Our efficient processes help you fill critical roles faster.
Quality Placements: We are committed to making placements that not only meet your technical specifications but also align with your company culture.
Market Insights: We provide valuable insights into current salary trends, talent availability and industry benchmarks.

DFP Contact Centre and Business Support Job Index

DFP provide an analysis of job advertisement data specific to the national Contact Centre market and across Business Support and Administrative categories. The report includes an analysis on individual roles, demand for Full Time vs Part Time, comparisons of each state and an analysis of each industry sector including Banking, Finance & Insurance, Professional, Scientific & Technical, Healthcare, Public Administration, IT, Telecommunications and Utilities.

Please contact Tom Hatch on (03) 8632 9952 for more information on the DFP Contact Centre and Business Support Job Index or to download a copy please complete the form below.