Industry Leader in Contact Centre Recruitment
With over 40 years of experience, DFP Contact Centre is a trusted partner to many of Australia’s leading contact centres. For decades, we have been connecting employers with exceptional candidates who bring strong skillsets to Australian contact centres.
Our consultants combine national reach with industry understanding to deliver trusted recruitment outcomes. Scalable solutions, advanced technology and proven assessment methodologies enable flexible, future-focussed hiring.
Are you an employer looking for talent?
The Simulator
Reality-based virtual assessment
Project Management for Volume Recruitment
Rapid Workforce Scaling
Peak Demand & Surge Recruitment
Dedicated Recruitment Project Managers
Scalable National Delivery Teams
Talent Pool Development & Pipeline Management
The Simulator Work Sample Assessment
Assessment Centres & Bulk Screening
Real-Time Reporting & Recruitment Dashboards
Candidate Care & Engagement Programs
Onboarding Coordination
Onsite Workforce Management
DFP Contact Centre delivers clients outstanding candidates to fulfil contact centre roles across the industry. With offices nationwide, our team delivers scalable recruitment solutions from single placements to high volume campaigns.
Why Partner with DFP?
Extensive Talent Network
Access screened, verified and workforce-ready talent available beyond the active job market, giving you reach to a broader and stronger talent pool.
Specialist Recruitment Consultants
Work with consultants who understand your industry, enabling more informed candidate assessments and stronger hiring outcomes.
Measuring Authentic Capability
Evidence-based assessment designed to validate genuine skills and competency, building greater confidence in hiring decisions.
National Network, Consistent Approach
Local knowledge backed by a national office network, with dedicated account management providing a single point of contact and a consistent approach.
Scalable Solutions
Proven experience, resources and delivery capability to support workforce growth, peak demand periods and large-scale recruitment projects.
People First, by Design
Leverage our expertise to design recruitment and placement practices that are equitable, accessible and inclusive by design.
Market Insights
Stay informed with the latest insights on workforce trends, talent availability and role benchmarks to support strategic workforce planning.
Browse Latest Contact Centre Jobs
Real Feedback, Real Success
Leading Market Intelligence Data
DFP provides the most current and relevant market research data and analytics for a range of industry sectors.
We provide the latest employment trends and recruitment insights across all levels of Government, Contact Centre, and Technology sectors.