Customer Service Consultant

Posted 26 July 2022
Salary$31.18 per hour, Benefits: Plus super
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Do you want the flexibility to work in a Hybrid model providing exceptional customer service with all the equipment, training and support you need?
At Telstra, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that’s where you come in!
We are building our team in Australia and are looking for passionate Customer Service Specialists who are determined to deliver an exceptional service to our customers.
The role
  • Accountable for prioritising and actioning incoming work to ensure all work types are actioned within operational business rules
  • Coordinate project rostering and scheduling
  • Provide exceptional customer service through written and verbal communication channels
  • Work in a fast-paced and challenging environment, with full support from your leader
  • Must be available from Monday to Friday 7am-7pm on a rotational roster
Who we look for
  • Experience in customer service and/or rostering roles, be that in person or over the phone or People starting out in customer service who are keen to learn and grow.
  • Some familiarity with project rostering or scheduling preferred
  • Strong written and verbal communication skills, allowing you to connect and develop rapport with customers and peers.
  • Technically savvy and adopts systems quickly
  • The ability to think critically - we operate in a very public and high-risk platform which requires quick thinking and the ability to adapt.
  • Confidence in navigating multiple systems while talking to key stakeholders.
Why Telstra?
  • Flexibility - Ability to work in a Hybrid model, following onsite training once you start working with us and then moving to a Hybrid model
  • Fantastic team culture
  • Full training provided
  • Great ongoing career development prospects
This is a full time contract role commencing immediately. Your technical capability and willingness to work in a multifaceted environment will see you thrive in this business and you will be awarded with an attractive hourly rate and the possibility of extension. If this role sounds like you apply now.  

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.