Senior Service Designer

Posted 10 May 2022
Salary$70 - $80 per hour
Job type Temporary
DisciplineGovernment, Defence, Emergency

Job description

DFP Recruitment are proudly working with Open Arms in search for a Senior Service Designer within their Strategic Development area of a Federal Government department. 
Location of this position is flexible:  Brisbane, Townsville, Cairns, Sunshine Coast, Gold Coast, Sydney, Adelaide, Melbourne, Canberra, Perth, Darwin, Newcastle, Nowra, Wodonga, Lismore, Hobart, Launceston.
This is an exciting opportunity to be apart of a recently established Program which reviews and improves the existing organisational structure and models of client service delivery across the division. 
The successful candidate will be contributing to the Current State Review and Future Trends Review Projects and assist with the identification of themes, insights and opportunities which will inform the Solution Design Project.
Duties will include:
  • Lead and deliver the Current State Stakeholder Research component of the project
  • Adopting contemporary human centred design methodologies to deliver high quality analysis and synthesis of findings into themes, insights and areas of opportunity
  • Conduct a desktop review of existing data and previous research findings to define the challenge, identify gaps
  • Collaborate with the team to identify and map current initiatives and services available
  • Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods
  • Produce service design deliverables such as customer interaction flows, journey maps, designs and physical/digital prototypes
  • Build and maintain relationships with key stakeholders
To be considered you must have the following:
  • Theoretical and practical experience in human-centred design in complex organisational and stakeholder environments
  • Demonstrated experience initiating and leading complex innovation projects
  • Well developed research and analytical skills
  • Excellent organisational skills with demonstrated experience delivering high quality outcomes on time limited projects
  • Well developed influencing skills
  • Excellent verbal and written communication skills
  • The ideal candidate will have an understanding of mental health services.

If successful, you will receive the following:
  • An attractive hourly rate of $80 p/h + 10% super
  • Full time hours, 37.5 per week
  • Brisbane – various locations (see top of ad)
If you fit the above criteria and would like to take the next step in your career, please apply now or contact Mel Ireland on 0406 436 464 for a confidential discussion!  This role closes on Friday 13th May 2022.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.