APS3 Front of House Officer

Posted 01 August 2022
Salary$36.27 per hour
LocationLaunceston
Job type Temporary
DisciplineAdministration, Government Federal
ReferenceJO-2208-482842

Job description

We are seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Launceston. This role will be on a temporary assignment until June 2023 with possibility to extend at an equivalent APS3 level.

The Role:


As the Front of House Officer, you will assist customers in a face to face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.

You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

Responsibilities include:
  • Providing face to face customer service to participants, families, and carers
  • Dealing with challenging and at times, emotional discussions and issues
  • Managing the team shared email inbox, calendars, appointments and telephone enquiries
  • Providing general administrative support and contributing to the operations of the work area
  • Coordinating and organising executive meetings
  • Data entry and analysis, including collation of reports
  • Provide thorough information and effective support to internal and external stakeholders.
  • Work under limited direction to provide administrative support to the regional team.
  • Receiving and recording complaints and other information as required
About you:

As the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.

To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.

In addition, you will demonstrate the following skills and experience:
  • Advanced MS Office Suite
  • Office Support/Administration (minimum of 2 years)
  • Strong Customer Service experience
  • Strong communication skills, both verbal and written
  • Excellent interpersonal skills
  • Strong organisational skills
  • A high attention to detail
  • Having a strong interest or previous experience with the Disability Sector would be an advantage.
As this role is within the Federal Government, applicants are required to hold Australian Citizenship.
If you are interested in this role, please APPLY NOW or call DFP on (03) 8632 9900 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.