Job description
We are seeking experienced Call Centre Consultants and Call Centre Supervisors to support inbound enquiries for the upcoming State Election within a high-volume contact centre environment based in the Adelaide CBD.
Successful candidates will provide clear, accurate and professional information to electors, ensuring a high standard of service while maintaining strict neutrality and confidentiality.
These roles are casual and rostered, with 7.5-hour Monday to Friday shifts, some flexibility required closer to peak periods, including limited weekend work.
Key Responsibilities
If you are a new applicant and are eager to assist in the upcoming election, then please APPLY NOW!
Please reach out to DFP Adelaide with any questions via dfpadelaide@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Successful candidates will provide clear, accurate and professional information to electors, ensuring a high standard of service while maintaining strict neutrality and confidentiality.
These roles are casual and rostered, with 7.5-hour Monday to Friday shifts, some flexibility required closer to peak periods, including limited weekend work.
Key Responsibilities
- Respond to inbound telephone enquiries relating to the State Election
- Provide clear, accurate and consistent advice to South Australian electors
- Assess query complexity and escalate matters to a Supervisor where required
- Accurately record elector information across multiple systems
- Follow documented procedures, policies and safety requirements
- Support Supervisors and Project Managers with administrative tasks as required
- Previous experience in a call centre or high-volume customer service environment
- Excellent verbal communication and interpersonal skills
- Strong computer and keyboard skills, with confidence using multiple systems
- Ability to manage high enquiry volumes under pressure
- Professional telephone manner and attention to detail
- Proven reliability, punctuality and attendance
- Australian working rights with ability to provide evidence
- Availability from late January through to mid-to-late March
- Availability to work casual, rostered shifts with some flexibility
- Commitment to confidentiality and procedural compliance
- No participation in, or intention to participate in, political affairs
- Roles are engaged by the Electoral Commission of South Australia (ECSA) under Electoral Act terms and conditions
- Call Centre Supervisors commence from 19 January 2026
- Call Centre Operators commence from 27 January 2026
If you are a new applicant and are eager to assist in the upcoming election, then please APPLY NOW!
Please reach out to DFP Adelaide with any questions via dfpadelaide@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
