APS5 Participant Support Manager - Parramatta/Surry

Job description

Federal Government opportunity in Parramatta
18-month contract
$53.63 per hour + super

The APS5 Participant Support Manager will manage the day to day operations and workload allocations for the Participant Support Team. This role will involve team leadership responsibilities requiring the setting of priorities and allocating work to other team members.

Responsibilities may include but are not limited to:

Managing performance targets, work flow, training and development of Business Support Officers within the branch.
Contributing to continuous improvement of processes and associated guidance materials.
Collaborating with the team to respond to participant enquiries, ensuring participants are informed and can access relevant information.
Undertaking research and contributing to reports.
Managing diaries and appointments, telephone enquiries and escalations from participants.
Coordinating and organising executive meetings and community forums.
Recording and managing complaints and other feedback in the Agency database.

The successful candidate will be able to demonstrate the following:

Experience in a team leadership position in a similar role.
Strong customer service and communication skills along with excellent attention to detail.
Ability to manage competing priorities while maintaining high work standards and accuracy.
Experience in building relationships both with internal and external stakeholders.
It is highly desirable that applicants have an understanding of or lived experience in the field of disability.
Experience dealing with complex and confronting situations and information would be desirable.

To Apply:
In order to be considered applicants are required to hold an Australian Citizenship.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.