APS5 Quality Assurance Officers

We are seeking APS5 Quality Assurance Officers for a Federal Government department located in Greenway ACT. This contract is up to 12 months, which includes paid leave and 15.4% superannuation.

The Scheme is a high priority for Government and the department, with the ongoing commitment to the success of the Scheme and developing high performing staff who provide empathetic, survivor focused, trauma informed access to applicants of the Scheme.

Position Description:

• The Redress Officers are responsible for administration work and assuring the decisions and reviews made by the IDMs are correctly drafted, and reflect the legislation and policy of the National Redress Scheme.

• If a determination, or review conducted by an IDM is not reflective of the policy or legislation, these officers are required to prepare reasons why and escalate this issue.

• The duties include the following:
   
  • conduct detailed research and analysis;
  • keep accurate and comprehensive records (including report writing, case notes, and official records);
  • provide quality control and quality assurance on applications for redress and check the work quality of others (IDMs);
  • communicate confidently through written and verbal communication and present messages in a clear, concise and articulate way;
  • develop and maintain stakeholder relationships, both internal and external;
  • apply legislation, policies, procedures and records management requirements;
  • apply high level research and analytical skills to make accurate conclusions based on available information and legislation;
  • Apply relevant redactions to documents against the Policy Guidelines
  • demonstrate self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high risk environment;
  • ability to prioritise workloads/tasks and meet deadlines;
  • strong attention to detail;
  • administration work;
  • demonstrates high emotional intelligence.

Working for the Redress Group you will be joining a team that has a unique common purpose, who are committed to making a difference. There are opportunities to provide suggestions on improvements and draw on your problem solving skills. Within the Group, you will have broad exposure to a range of communication, policy, program and data skills that will provide you with ongoing career development. There is a comprehensive, well-established training and development program. You will be supported with individual performance and training plans, wellbeing plans and unlimited access to wellbeing support.

Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
 
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.