APS5 Service Support Officer

Posted 01 June 2022
Salary$53.63 per hour
Job type Temporary
DisciplineGovernment Federal, Other

Job description

We have opportunities to join a large Federal Government Agency based in Dandenong or Geelong. As an APS5 Service Support Officer you will work closely with the contact centre to provide administrative support in the creation of training resources, scripts, L&D materials and support process improvement projects.

The role will be a 12-month assignment paying $53.63 per hour plus super.


As a Service Officer, you will be required to:
  • Contribute to and draft high level correspondence and reports
  • Contribute to the review and creation of training resources, scripts and work instructions
  • Provide feedback and support teams to ensure quality outcomes
  • Contribute to process improvements and implementation of new processes
About You

To be successful in this role you will have a level of knowledge and/or experience working within a similar environment (contact centre or government).

You will also have a passion for continuous learning and identifying new areas for learning.

In addition you will demonstrate;
  • Excellent oral and written communication skills with well-developed interpersonal skills
  • The ability to be flexible and responsive to competing demands
  • Excellent time management and organisational skills

As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on 8632 9900 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.