Job description
We are currently seeking an experienced Customer Service Officer for our Federal Government client in Winnellie to join their growing team.
The ideal candidate will have demonstrated customer service experience, ideally within a contact centre environment.
Role responsibilities will include but not be limited to:
Providing a direct service to customers, both in the Call Centre and in person
Providing accurate information on the range of benefits and services
Recording all communications with clients; liaising with other departments as required
Handling escalated enquiries and display personal resilience
Responding to incoming mail and electronic correspondence
Data entry into an in-house information management system
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible and adaptable to changes in a changing working environment.
In additional, the successful candidate will demonstrate the following:
Excellent computer skills / the ability to learn new systems
Be able to build rapport with both internal and external stakeholders
Respond to queries in an efficient and professional manner
Demonstrate excellent written and verbal communication skills
Have the ability to understand and apply relevant legislation and policy
Have prior experience working in a call centre environment.
You'll be required to work from 8.30am to 4.30pm Monday - Friday.
All applicants must hold Australian Citizenship and have a current National Police Check prior to commencing.
If you meet the above criteria, please APPLY NOW
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
The ideal candidate will have demonstrated customer service experience, ideally within a contact centre environment.
Role responsibilities will include but not be limited to:
Providing a direct service to customers, both in the Call Centre and in person
Providing accurate information on the range of benefits and services
Recording all communications with clients; liaising with other departments as required
Handling escalated enquiries and display personal resilience
Responding to incoming mail and electronic correspondence
Data entry into an in-house information management system
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible and adaptable to changes in a changing working environment.
In additional, the successful candidate will demonstrate the following:
Excellent computer skills / the ability to learn new systems
Be able to build rapport with both internal and external stakeholders
Respond to queries in an efficient and professional manner
Demonstrate excellent written and verbal communication skills
Have the ability to understand and apply relevant legislation and policy
Have prior experience working in a call centre environment.
You'll be required to work from 8.30am to 4.30pm Monday - Friday.
All applicants must hold Australian Citizenship and have a current National Police Check prior to commencing.
If you meet the above criteria, please APPLY NOW
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.