Contact Centre Consultant

Posted 09 January 2024
Salary$58000 - $65000 per annum
LocationWest End
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

This is a great opportunity for someone starting their career or seeking a change from customer service to a retail banking contact centre.
Are you ready to embark on an exciting career journey with an organisation that truly values its staff, customers, and the wider community? Look no further! Our client is on the lookout for passionate individuals to join their vibrant team as a Contact Centre Consultant.
About the Company:
Our Banking client believes that success lies in fostering a positive and supportive environment. They are dedicated to upholding their company values, ensuring they shine through in all customer interactions.
About the Position:
As a Contact Centre Consultant, you will be at the forefront of delivering exceptional service to customers. Your primary responsibilities will include handling inbound enquiries through various channels.
Key responsibilities:
  • Liaise with customers through inbound verbal and written communication.
  • Investigate transactional issues for customers, displaying a high level of empathy.
  • Participate in quality assurance programs to achieve overall quality and productivity.
  • Outbound calling to follow up activities with current and potential customers.
  • Adjust to regular changes to legislation and governing bank operations.
  • Participate in staff training and development as required.
About You:
  • Extensive customer service experience
  • Prior contact centre experience (highly desirable but not required)
  • High levels of attention to detail and computer proficiency
  • An ability to investigate, problem solve and follow up queries
  • A genuine interest in developing a long-term career
We understand that exceptional employees need exceptional support. That's why our client provides:
  • Focussed Training Program for 6-8 weeks, with one-on-one mentoring
  • Internal career progression opportunities accessible
  • Highly supportive and fun team environment
  • Above market superannuation and other staff benefits
Please note applicants must be an Australian Citizen or Permanent Resident and you will be required to undergo a Security Clearance prior to commencement.

If you're seeking a workplace that not only nurtures your professional growth but also gives back to the community, then this is the place for you! 
For any enquiries, please contact Katie on 07 3239 2500

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.