Customer Service Consultant

Posted 05 May 2022
Salary$55000 - $61000 per annum
LocationMelbourne CBD
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Our client is a leading Australian Health Insurance provider, offering opportunities for experienced customer service professionals to join their growing team!

 You will manage inbound enquiries from existing members, providing exceptional service, and matching the products that suit their needs best.  Comprehensive training is provided and is coupled with a supportive team environment to achieve great success.

What's in it for you?

·        2 weeks paid training and supportive team environment.

·        Flexible onsite and work from home arrangement

·        Employee benefits including:
               - Subsidised banking and health insurance products
               - Discounted onsite cafe
               - Employee wellbeing and health programs
               - Discounts on retail products and services

What we are looking for:

·        Previous customer service experience in either a retail, hospitality, or phone-based environment.

·        An interest in health and passion for helping customers.

·        Self-motivation and enjoy working towards team KPI’s.

·        Ability to commit to a flexible rotating roster 8:30am – 8pm Monday to Friday – NO WEEKENDS

·        Proficiency with navigating multiple systems.

·        Strong written and verbal communication skills.


Preferred candidates will be required to successfully pass background checks (including police checks, reference checks) and provide evidence of their vaccination status.


If you would like to be considered for this exciting opportunity, then please apply now. For further enquiries, please contact the DFP Contact Centre team on 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.