Customer Service Consultant

Posted 25 July 2022
Salary$28.95 per hour
LocationMount Waverley
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Our client is an Australian owned and operated health focused organisation that prides itself on providing a supportive and caring working environment with career progression and development opportunities for all its staff! This is an exciting opportunity for suitably experienced service agents to join their head office team in their new site in Mount Waverley!

Successful candidates will be to work Full Time, with hours of work on a rotational roster between 8am to 6pm. Monday to Friday! Interviews will commence immediately with a commencement date of the 8th and 22nd of August, 2022! Working from home flexibility will be offered based on performance.

Your responsibilities will be:
  • Provide first call resolution to a range of enquiries
  • Provide exceptional customer service
  • Manage appointment bookings and requests
  • Respond appropriately and with a sense of urgency towards appointment requests
  • Ensure relevant information is provided to the customer – eg Fees, site locations, directions etc
  • Management and first call resolution of customer concerns, feedback and complaints
  • Ensure records are kept up to date and all communication logged into the system
You will demonstrate:
  • Minimum 2 years in a call centre environment
  • Previous experience working in a medical environment is highly desirable
  • Professional verbal and written communication skills
  • Intermediate – advanced system experience (using multiple online programs simultaneously)
  • High level attention to detail
  • Exceptional interpersonal skills
For a private and confidential discussion please contact our Mulgrave office on 03 8545 7500 and apply online today.
** Please note only shortlisted candidates will be contacted.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.