Member Services Consultant

Posted 14 June 2022
Salary$63500 - $70000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre, Banking & Finance

Job description

Do you have experience within a financial services contact centre? Superannuation, financial services, or insurance experience? Come join the team at Australian Retirement Trust.

Our client is a leader in the superannuation industry.  Due to a growth in their business, they are looking for representatives to join their Member Services team. We are looking for self-motivated customer service officers to join one of Australia’s award-winning member services team.

About Australia Retirement Trust
When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.
Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, the company proudly take care of over $200 billion in retirement savings.

The teams are as diverse and unique as the members they strive to inspire and empower.

Their inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.
The role

We are in search of people with experience across financial services products to join an award winning member services team (Winner of the Chant West 2022 Member Services of the year award).
  • Retaining existing memberships through education and engagement with customers
  • Work on a variety of campaigns including.
    • Welcoming new members
    • Insurance and financial hardship claims
    • Ad hoc legislation changes
  • Member, advisor, and employer complex enquiries
 About You

This role is not an entry level role. You will need the ability to learn complex concepts quickly. The team are passionate and experienced superannuation specialists working each day to educate and empower members to achieve their retirement goals. 
  • Excellent customer service focus and communication skills
  • Strong Superannuation, Financial services, or insurance background
  • Good organisational skills, with the ability to work autonomously and self-motivate to meet and exceed KPI’s
  • RG146 compliant and knowledge of superannuation industry is preferred
What’s in it for you?
  • Competitive salary and career development opportunities
  • In depth training program
  • Generous leave entitlements including volunteer and community service leave!
  • Hybrid work environment
 If you think you have what it takes for this opportunity, then we want to hear from you!
You must be an Australian Citizen or Permanent Resident with a clear background to be eligible to be considered for this position.  Apply now for immediate consideration. For further enquiries please call us on 03 8632 9900.


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.