Job description
About the Client
Our client is a trusted leader in the health insurance sector, committed to delivering exceptional service and supporting members. They foster a collaborative, customer-centric culture and offer a dynamic environment where your contributions make a real impact.
About the Role
As a Membership Consultant, you will play a key role in supporting the upcoming rate review period. This short-term contract offers the opportunity to work in a fast-paced environment, processing membership changes and providing outstanding customer service. You’ll work in a hybrid model, balancing flexibility with team collaboration.
About You
You’re a detail-oriented professional with strong communication skills and a proactive approach to problem-solving. You thrive under pressure, manage competing priorities effectively, and bring a customer-first mindset to everything you do.
You’ll also bring:
Shortlisting and interviews are commencing immediately
Apply now or reach out to Harley Darmanin at DFP Recruitment on (03) 8632 9957 for a confidential chat.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Our client is a trusted leader in the health insurance sector, committed to delivering exceptional service and supporting members. They foster a collaborative, customer-centric culture and offer a dynamic environment where your contributions make a real impact.
About the Role
As a Membership Consultant, you will play a key role in supporting the upcoming rate review period. This short-term contract offers the opportunity to work in a fast-paced environment, processing membership changes and providing outstanding customer service. You’ll work in a hybrid model, balancing flexibility with team collaboration.
About You
You’re a detail-oriented professional with strong communication skills and a proactive approach to problem-solving. You thrive under pressure, manage competing priorities effectively, and bring a customer-first mindset to everything you do.
You’ll also bring:
- Experience in customer service and administrative tasks
- Excellent time management and prioritisation skills
- Strong verbal and written communication skills
- Ability to navigate internal systems or similar environments
- Previous experience in Private Health Insurance (PHI) or claims processing (highly regarded)
- Process membership applications, cancellations, cover changes, and related items in a high-volume environment
- Respond to member enquiries via phone and email, escalating complex cases as needed
- Ensure compliance with service level agreements and operational processes
- Collaborate with internal teams to deliver seamless service
- Hybrid work model for flexibility - 3 days a week in Melbourne CBD Office
- Access to DFP Learning for professional development
- Be part of a supportive, customer-focused team
- Work with DFP Recruitment Services – a trusted industry leader with over 40 years of experience
Shortlisting and interviews are commencing immediately
Apply now or reach out to Harley Darmanin at DFP Recruitment on (03) 8632 9957 for a confidential chat.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
