Job description
This is a role for someone who brings professional judgement, emotional resilience, and a genuine commitment to supporting people during some of the most challenging periods of their lives.
Working in a high-volume, trauma-informed environment, you will assess applications for financial assistance related to serious and often distressing circumstances. The work is meaningful and impactful, but it also requires the ability to manage exposure to confronting material with care, balance and self-awareness.
About the role
You will undertake evidence-based decision-making under relevant legislation, ensuring applications are assessed fairly, accurately and within timeframes. You will work with sensitive information, communicate with vulnerable clients and stakeholders, and provide guidance to colleagues where required.
This role suits someone who can remain grounded under pressure, apply sound judgement, and continue to deliver high-quality outcomes in complex situations.
These assignment are full-time business hours, through to 30th June 2026.
Key responsibilities
This role involves exposure to traumatic material and vicarious trauma. Comprehensive wellbeing supports, safety controls and employee assistance programs are in place, but applicants are encouraged to reflect on their own coping strategies and readiness for this type of work before applying.
What’s on offer
#scr-casandra-hogan
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Working in a high-volume, trauma-informed environment, you will assess applications for financial assistance related to serious and often distressing circumstances. The work is meaningful and impactful, but it also requires the ability to manage exposure to confronting material with care, balance and self-awareness.
About the role
You will undertake evidence-based decision-making under relevant legislation, ensuring applications are assessed fairly, accurately and within timeframes. You will work with sensitive information, communicate with vulnerable clients and stakeholders, and provide guidance to colleagues where required.
This role suits someone who can remain grounded under pressure, apply sound judgement, and continue to deliver high-quality outcomes in complex situations.
These assignment are full-time business hours, through to 30th June 2026.
Key responsibilities
- Make defensible, evidence-based decisions in line with legislative requirements
- Manage a caseload with accuracy, empathy and professionalism
- Apply a trauma-informed approach when engaging with clients and stakeholders
- Communicate clearly and respectfully with people from diverse backgrounds
- Contribute positively to a collaborative, high-performing team
- Identify opportunities to improve processes and service delivery
- Demonstrated resilience and emotional maturity
- Experience interpreting and applying legislation or policy in a decision-making role
- Strong analytical and written communication skills
- Ability to manage competing priorities and adjust quickly to change
- A calm, ethical and culturally sensitive approach to complex work
- Confidence working independently while knowing when to seek support
This role involves exposure to traumatic material and vicarious trauma. Comprehensive wellbeing supports, safety controls and employee assistance programs are in place, but applicants are encouraged to reflect on their own coping strategies and readiness for this type of work before applying.
What’s on offer
- Meaningful work that makes a real difference
- Assignment through to 30th June 2026
- Monday - Friday (8am - 4pm)
- Close to public transport (FT office based)
- Ongoing training and support
#scr-casandra-hogan
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
