APS4 Redress Officer

Posted 13 November 2023
Job type Contract
DisciplineGovernment Federal

Job description

The Opportunity

DFP Recruitment are currently supporting a medium to large Federal Government agency in sourcing multiple APS4 Case Officer for a national program.

This contract offers a generous hourly rate with accrued leave, overtime and 15.4% superannuation. 
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.


The Case Officer will be required to manage aspects of the end-to-end process for applications. In addition, the Case Officer will be exposed to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders. You will:

  • Complete administrative functions to support the work of the team including ensuring compliance with policy and processes, including draft correspondence and notices using agreed formats and structured guidelines.
  • Read, review and triage applications.
  • Assist with monitoring group mailboxes.
  • Undertake quality assurance activities to ensure the accuracy and appropriateness of information and procedures.
  • Develop and maintain stakeholder relationships.
  • Demonstrate self-awareness and ability to self-manage in a complex, changing environment.
  • Ensure the timely progression of applications to support trauma informed best practice
About You

Our ideal candidate will have strong abilities in interpreting and applying legislation.  Your background may include a range of experience including but not limited to case management, nursing, complaints handling, social work and dealing with reportable incidents.

In addition, you will be able to demonstrate the following:
  • Communicates confidently and presents messages in a clear, concise, and articulate way.
  • Demonstrates judgement and common sense when solving problems and developing.
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  • Applies legislation, policies, procedures, and information management requirements.
  • Responds flexibly to change and maintains a constructive approach to problem solving.
  • Communicates and follows directions provided by team leader.
  • Maintains knowledge of the scheme processes and contributes to continuous development.
  • Manages workload effectively to meet deadlines and targets of the team.
To Apply  

Applicants are required to hold Australian Citizenship with the ability to obtain and maintain a Baseline Security Clearance
If you are interested in this role, please APPLY NOW or call DFP Recruitment on (03) 8632 9900 for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.