APS5 Internal Review Officer

Posted 09 February 2024
Salary$55.24 per hour, Benefits: Plus Super
Job type Contract
DisciplineGovernment Federal

Job description

The Opportunity 

On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super.

The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders. 

Responsibilities may include but are not limited to; 
  • Gather information regarding the nature and context of review requests from participants
  • Inform participants and their representatives about decisions, reviews and appeals process
  • Undertake evidence-based decision making as described in the Act, Rules, Guidelines and Polices 
  • Monitor and manage caseloads, ensuring reviews are completed within set time frames 
To be successful you will demonstrate; 
  • Experience in a similar role
  • Proven experience in high level assessment / decision making of complex claims
  • Ability to work within legislative boundaries
  • Strong analytical abilities
  • Excellent stakeholder management
  • Excellent judgement and decision-making abilities
  • Strong communication skills
To Apply 

As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on 03 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.