APS5/6 Case Management Officer

Posted 13 July 2022
Salary$53.63 - $58.50 per hour
Job type Contract
DisciplineGovernment Federal

Job description

About the Organisation
Our client is an independent statutory agency that is responsible for supporting a better life for hundreds of thousands of Australians.
About the role
The APS5 Case Management works independently and as part of a team, including working collaboratively with legal and technical experts and other colleagues to progress their matters. The role will obtain further information and/or expert evidence necessary to progress applications and identify innovative solutions and outcomes.
  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of applications in relation to reviewable decisions.
  • Undertaking case management of complex matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant and the agency.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
Skills and Experience
  • Previous experience within a similar role
  • Demonstrate the ability to make sound judgements and develop options to solve problems
  • Ability to prepare documents, such as those that explain a position under legislation
  • Ability to listen and communicate clearly and effectively
  • Experience undertaking specialist or technical research and analysis, conducting investigations and providing advice on policy or legislation
  • Case management experience and/or legal experience will be highly regarded
How to apply
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Lexi Pappas at lpappas@dfp.com.au 02 6162 7311

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.