Job description
- Multiple Federal Government opportunities in Surry Hills
- 12-month contract
- APS5 - $53.60 per hour + super
- ASP6 - $58.50 per hour + super
The Role
In this role you will be responsible for assessing available information against legislative criteria and policies to determine the most suitable way to conduct Administrative Appeals Tribunal (AAT) proceedings on behalf of our client. The focus will be resolving matters in a timely manner without a need to progress to an AAT hearing, where possible.
Case Managers will work independently as part of a time to obtain information and evidence necessary to progress applications and identify innovative solutions and outcomes.
This will be a varied, busy role and requires someone with resilience and an ability to work in a changing environment.
Responsibilities may include but are not limited to:
- Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Applying alternate dispute resolution methods and advocacy skills to resolve applications.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and our client.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
- Strong judgement and problem-solving skills.
- Strong customer service and communication skills along with excellent attention to detail.
- Ability to manage competing priorities while maintaining high work standards and accuracy.
- Experience in building relationships both with internal and external stakeholders.
- It is highly desirable that applicants have an understanding of or lived experience in the field of disability.
In order to be considered applicants are required to hold an Australian Citizenship.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.