Job description
About Our Client
As a customer-owned Corporation, Our Client does things a little differently to your typical bank. Our client puts their customers at the centre of decision-making, balance purpose and profit, and act in ways that have a positive impact on people, communities and the planet. Caring for their staff by genuinely supporting them and expecting the best in a high-performing culture is part of this promise, too. Working with our client you will be a part of a team committed to making the world a better place.
The Position
This role calls for an individual with integrity, sense of community and empathy whilst liaising with a large and varied customer base. Assisting customers with a range of retail and transactional banking enquiries whilst utilising the ability to provide high quality customer service and application of successful problem solving.
The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.
Key responsibilities:
In addition to full, permanent working rights and a great attitude we are seeking candidates with the following
#SCR-harley-darmanin
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
As a customer-owned Corporation, Our Client does things a little differently to your typical bank. Our client puts their customers at the centre of decision-making, balance purpose and profit, and act in ways that have a positive impact on people, communities and the planet. Caring for their staff by genuinely supporting them and expecting the best in a high-performing culture is part of this promise, too. Working with our client you will be a part of a team committed to making the world a better place.
The Position
This role calls for an individual with integrity, sense of community and empathy whilst liaising with a large and varied customer base. Assisting customers with a range of retail and transactional banking enquiries whilst utilising the ability to provide high quality customer service and application of successful problem solving.
The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.
Key responsibilities:
- Providing exceptional customer service to meet the everyday banking requirements of our customers over the phone
- Process inbound transactions (phone,email) in accordance with banking policies and procedures in a professional and efficient manner
- Identifying opportunities to cross sell our range of financial products and services through continuous education and interaction with our customers both new and existing customers
- Operate with the knowledge and awareness of relevant legislation and governing bank operations
In addition to full, permanent working rights and a great attitude we are seeking candidates with the following
- Well-developed verbal and interpersonal skills
- A track record in excellent customer service
- Confidence in building strong relationships with customers
- The ability to determine priorities and work effectively under pressure
- Previous customer service/sales experience is essential
- Prior experience in working in a structured contact centre environment
- High attention to detail and computer proficiency
- An ability to investigate and follow up queries
- An interest in developing a long-term career
- Highly supportive and fun team environment
- Dedicated Training Program for 6-8 Weeks
- Offering flexible working options and competitive salary and benefits
- Support to grow your career through learning and development and an organisational culture where you will be rewarded and recognised for innovation and values, not long hours
- Commitment to building an inclusive culture and a diverse workforce that reflects the Australian community
- Be a part of the first bank in the world to own its own Conservation Reserve – which is used to protect threatened species and involve staff in conservation
- A wonderful and supportive work culture
#SCR-harley-darmanin
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
